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Accountability
(ACC1)
Getting On the Same Page: Accountability Conversations
A discussion of accountability that shows how every employee can bring an "owner’s mentality" to the job — and how that mindset improves working relationships and customer satisfaction. We'll discuss excuses (and solutions) for not meeting goals and show how to keep a constructive tone even when emotions are running high.
We'll cover:
• The common excuses for lack of accountability and how to avoid them
• Maintaining a spirit of openness and mutual respect in discussions involving accountability
• Techniques for giving and receiving constructive feedback
• Working with others to create an accountable workplace
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