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Below are
some resources for further exploration of the key ideas in various workshop
areas:
Change
Who Moved My Cheese?
Spencer Johnson, M.D.
G.P. Putnam’s Sons, 2002
Customer Satisfaction
Raving Fans
Ken Blanchard
William Morrow and Company, Inc., 1993
Diversity
They’re Not Aloof…Just Generation X
Michael R. Muetzel
Steel Bay Publishing, 2003
Leadership
Empires Of The Mind: Lessons To Lead and Succeed In A Knowledge-Based
World
Denis Waitley
William Morrow and Company, Inc., 1995
Motivation
1001 Ways To Energize Employees
Bob Nelson
Workman Publishing Company, 1997
1001 Ways To Reward Employees
Bob Nelson
Workman Publishing Company, 1994
Gung Ho!
Ken Blanchard, Sheldon Bowles
William Morrow and Company, Inc., 1998
Negotiation
Getting To Yes: Negotiating Agreement Without Giving In
Roger Fisher and William Ury
Penguin Group, 1991
Team Building
Improving Work Groups: A Practical Manual For Team Building
Dave Francis and Don Young
Jossey-Bass/Pfeiffer, 1992
The Real Colors Homeowner’s Guide
Dr. Dan Johnson
National Curriculum and Training Institute, 2004
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